Position title
ITC Limited Recruitment 2023 - Jobs Near Me - Customer Experience Agent Post
Job Location
India
Remote work from: IND




Base Salary
USD12,800-USD20,200 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

ITC Limited Recruitment 2023

We are seeking passionate and customer-centric individuals to join our team as Customer Experience Agents. In this vital role, you will play a crucial part in providing exceptional customer service, resolving customer queries and complaints, and promoting positive brand perception.



ITC Limited Jobs near me

Responsibilities

  • Respond to customer inquiries and requests promptly and professionally through various channels (phone, email, chat).
  • Gather information and troubleshoot customer issues efficiently, aiming for first-call resolution.
  • Provide accurate and up-to-date information about ITC products and services.
  • Offer solutions and recommendations to address customer needs and concerns.
  • Document customer interactions and maintain accurate records.
  • Escalate complex issues to the appropriate department.
  • Identify and report trends in customer feedback to improve service and product offerings.
  • Adhere to all company policies and procedures, including regulatory compliance.
  • Contribute to a positive and supportive work environment.



ITC Limited Careers

Skills

  • Bachelor's degree in any relevant field (e.g., Business Administration, Marketing, Communication) or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Active listening and empathy towards customer concerns.
  • Ability to work independently and as part of a team.
  • Detail-oriented and highly organized.
  • Strong computer skills and proficiency in relevant software.
  • Fluency in English and additional Indian languages (preferable).
  • Positive attitude and a passion for providing exceptional customer service.
Important Links

Find the Link in Apply Now Button



Date posted
December 12, 2023
Valid through
March 31, 2024
Close modal window

Position: ITC Limited Recruitment 2023 - Jobs Near Me - Customer Experience Agent Post

Thank you for submitting your application. The company will contact you shortly!

For Immediate Response please Apply From the ‘APPLY NOW button.