ITC Limited Recruitment 2023

We are seeking a passionate and customer-centric individual to join our growing team as a Customer Service Representative in North Dumdum, India. In this role, you will be responsible for providing excellent customer service and resolving customer inquiries and complaints promptly and efficiently.

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Responsibilities

• Respond to customer inquiries and complaints via phone, email, and chat.
• Gather information from customers to understand their issue and provide accurate solutions.
• Research and resolve customer issues using available resources and knowledge base.
• Escalate complex issues to the appropriate department or team for resolution.
• Document interactions and follow up with customers as needed.
• Maintain a positive and professional attitude while interacting with customers.
• Contribute to the improvement of customer service processes and procedures.
• Perform other duties as assigned.

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Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced and deadline-driven environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
• Experience in customer service or a related field is preferred.
• Fluency in English and Hindi is required.