Indigo Recruitment 2024

As a Front Office Staff member at Indigo, you'll be the first and last impression for our valued passengers. From check-in and boarding to gate announcements and baggage assistance, you'll play a crucial role in ensuring a smooth and seamless travel experience, every step of the way.

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Responsibilities

• Become the airport ambassador: Greet passengers with a warm smile, answer their questions clearly, and provide efficient check-in and boarding assistance.
• Master of logistics: Verify travel documents, issue boarding passes, and ensure smooth passenger flow through security and checkpoints.
• Communication champion: Clearly communicate gate announcements, flight information, and any necessary updates to passengers in a calm and professional manner.
• Problem-solving hero: Proactively identify and resolve passenger concerns, finding creative solutions to ensure their satisfaction and timely departures.
• Safety first: Prioritize passenger safety by adhering to all safety protocols and procedures, ensuring a secure and comfortable travel experience.
• Team player: Collaborate effectively with colleagues across departments to maintain efficient airport operations and provide seamless service.

Indigo Careers

Skills

• High school diploma or equivalent (preferred).
• Minimum 1 year of experience in customer service or a similar role (preferred).
• Excellent communication and interpersonal skills, with the ability to build rapport and interact effectively with diverse passengers.
• Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
• Proficiency in computer applications and basic knowledge of airline operations (preferred).
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Professional demeanor, positive attitude, and a commitment to providing exceptional customer service.