Indigo Recruitment 2024

As our Front Office Executive in North Dumdum, you'll be the first point of contact for our valued passengers, ensuring their journey starts and ends on a positive note. You'll wear multiple hats, from handling check-in and boarding procedures to providing information, resolving queries, and maintaining a smooth flow of operations at the front desk. Your organizational skills, attention to detail, and warm and welcoming demeanor will be key in creating a pleasant and efficient experience for every passenger who walks through our doors.

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Responsibilities:

• Process passenger check-in and boarding procedures efficiently and accurately.
• Verify travel documents and boarding passes, adhering to airline regulations.
• Assist passengers with luggage handling and special needs requests.
• Provide accurate and timely information about flights, schedules, and airport services.
• Handle passenger inquiries and concerns with courtesy and professionalism, finding solutions to ensure satisfaction.
• Maintain a clean and organized front desk area, upholding a professional presentation.
• Issue boarding passes and handle boarding procedures for designated flights.
• Collaborate with other airport personnel to ensure seamless passenger flow and efficient operations.
• Manage cash transactions and maintain accurate records of financial transactions.

Indigo Careers

Skills:

• Minimum High School Diploma/GED certificate with excellent communication and interpersonal skills (preferably fluent in Bengali and English).
• Prior experience in a customer service or hospitality role is desirable.
• Strong organizational and time management skills to handle multiple tasks simultaneously.
• Ability to work independently and manage pressure in a fast-paced environment.
• Detail-oriented and meticulous to ensure accuracy in boarding procedures and documentation.
• Warm and welcoming personality with a genuine passion for serving others.
• Ability to remain calm and composed under pressure and handle challenging situations tactfully.
• Basic computer skills and proficiency in airline reservation systems are preferable.