Indigo Recruitment 2024

As a Customer Support Analyst at Indigo, you'll be the voice of the airline, ensuring a smooth and seamless travel experience for every passenger. You'll wear many hats, from resolving booking queries and flight issues to providing helpful information and exceeding customer expectations.

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Responsibilities:

• Providing exceptional customer service: Addressing inquiries, resolving concerns, and exceeding expectations through various channels like phone, email, and social media.
• Troubleshooting issues: Assisting passengers with flight bookings, cancellations, changes, baggage queries, and any other travel-related concerns.
• Maintaining accurate and up-to-date information: Keeping yourself abreast of airline policies, procedures, and operational updates to provide accurate guidance to customers.
• Building strong relationships: Fostering positive interactions and creating a sense of trust and loyalty towards the Indigo brand.
• Analyzing customer feedback: Identifying trends and areas for improvement to continuously enhance the customer experience.

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Skills:

• Minimum Bachelor's degree in any discipline with excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities with a customer-centric approach.
• Proficiency in written and verbal English is a must.
• Familiarity with travel industry procedures and airline reservation systems is a plus.
• Ability to work effectively in a fast-paced and dynamic environment.
• Excellent time management and organizational skills to handle multiple tasks simultaneously.