Indigo Recruitment 2024

Indigo, Canada's leading lifestyle retailer, is searching for a dynamic and customer-centric individual to join our team as a Customer Service Manager in our 2024 Recruitment Drive. This is your chance to be the heart and soul of our stores, empowering your team to deliver exceptional service, exceed customer expectations, and cultivate a warm and inviting atmosphere where bookworms and gift-givers alike feel truly valued.

Indigo Jobs near me

Responsibilities:

• Team Captain: Inspire, motivate, and coach your team members to provide professional, friendly, and personalized service to every customer.
• Conflict Navigator: Expertly resolve customer concerns and complaints with empathy, patience, and a commitment to finding solutions that leave everyone satisfied.
• Knowledge Curator: Master the intricacies of Indigo's vast product offerings, from bestsellers to hidden gems, to confidently guide customers and make informed recommendations.
• Community Architect: Foster a positive and collaborative team environment, building strong relationships with your team and creating a welcoming space for both employees and customers.
• Data Detective: Analyze customer feedback and sales data to identify trends, optimize team performance, and ensure continuous improvement in the customer experience.

Indigo Careers

Skills:

• Minimum Bachelor's degree (preferred) with strong leadership and communication skills.
• Proven experience in a customer service leadership role, ideally within the retail industry.
• Exceptional organizational and time management skills with the ability to multitask effectively in a fast-paced environment.
• Passion for books, gifts, and creating magical customer experiences.
• A positive and enthusiastic attitude with a genuine desire to empower and motivate others.