Indigo Recruitment 2024

Indigo is more than just airplanes; it's a symbol of affordability, convenience, and a commitment to making air travel accessible to all. As a Call Center Representative, you'll play a vital role in this mission, ensuring every passenger has a seamless and enjoyable experience, both on the ground and in the air.

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Responsibilities:

• Answer customer inquiries and resolve issues related to bookings, reservations, flight changes, baggage, and other travel needs.
• Provide accurate and up-to-date information about Indigo's policies, services, and destinations.
• Go the extra mile to exceed customer expectations and create a positive and memorable experience for every caller.
• Identify and escalate complex issues to the appropriate team members for further resolution.
• Process payments and transactions efficiently and accurately.
• Maintain detailed records of customer interactions and update relevant databases.
• Analyze customer feedback and identify opportunities for improvement in service and communication.
• Work collaboratively with other team members to ensure seamless customer service.
• Uphold Indigo's values of customer centricity, safety, and operational excellence in everything you do.

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Skills:

• Minimum Bachelor's degree or equivalent in any discipline.
• Excellent communication and interpersonal skills, both written and verbal, with a clear and friendly phone manner.
• Strong problem-solving and analytical skills, with the ability to think critically and find solutions.
• Proficiency in English language, both spoken and written, with fluency in Hindi or another regional language a plus.
• Ability to work independently and as part of a team, adapting to changing priorities and deadlines.
• Strong attention to detail and accuracy, ensuring error-free communication and data entry.
• Computer proficiency and familiarity with relevant software applications.
• Positive and proactive attitude with a genuine passion for customer service.
• Ability to handle stress and pressure in a fast-paced environment.