Indigo Recruitment 2023

Indigo is seeking a highly motivated and customer-centric Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a key role in providing exceptional customer service to Indigo's patrons, resolving their queries and issues promptly and effectively. You will be responsible for handling customer inquiries over the phone, email, and social media platforms.

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Responsibilities:

• Respond to customer inquiries, complaints, and requests promptly and professionally.
• Understand customer concerns and provide accurate, helpful, and empathetic responses.
• Resolve customer issues promptly and effectively, using the appropriate knowledge and procedures.
• Escalate complex issues or complaints to the appropriate departments or management.
• Document customer interactions and maintain accurate records of customer concerns and resolutions.

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Skills:

• Bachelor's degree in business administration, customer service, or a related field.
• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to interact with customers of all backgrounds and communication styles.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills in English.
• Proficient in using customer relationship management (CRM) systems.