Indigo Recruitment 2023

Indigo, India's leading airline, is seeking a dynamic and customer-centric Front Office Staff to join our vibrant team and play a crucial role in providing exceptional customer service and ensuring a seamless travel experience for our passengers. As a Front Office Staff, you will be responsible for handling guest inquiries, resolving issues, and ensuring a positive and satisfying customer experience across all touchpoints.

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Responsibilities

• Greet and welcome passengers with a warm and friendly smile, creating a positive first impression for Indigo
• Handle passenger inquiries promptly and efficiently, providing accurate information and assistance
• Check-in passengers, issue boarding passes, and verify travel documents
• Process baggage and ensure proper handling and security
• Assist passengers with special needs, including elderly passengers, unaccompanied minors, and passengers with disabilities
• Resolve passenger issues and complaints professionally and empathetically
• Maintain a clean, organized, and well-stocked front desk area
• Adhere to company policies and procedures, ensuring compliance and operational efficiency

Indigo Careers

Skills

• Excellent customer service skills and a genuine passion for providing exceptional customer experiences
• Strong problem-solving and conflict resolution skills
• Excellent communication and interpersonal skills, both written and verbal
• Ability to build rapport and trust with customers
• Proactive approach to anticipating and addressing customer needs
• Attention to detail and a commitment to accuracy
• Ability to work independently and as part of a team
• Multitasking and time management skills
• Ability to work under pressure and remain calm in challenging situations