Indigo Recruitment 2023

Indigo is looking for a highly motivated and customer-centric Virtual Assistant to join our dynamic team and help us provide excellent customer service to our customers. The ideal candidate will have a strong understanding of customer service principles and practices and be proficient in using a variety of customer service tools and technologies.

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Responsibilities:

• Provide customer service over the phone, email, and chat
• Resolve customer issues
• Answer customer questions
• Provide information about Indigo's products and services
• Escalate complex issues to the appropriate team
• Maintain customer records
• Track and report on customer satisfaction metrics

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Skills:

• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with customers
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite and customer service tools and technologies