IBM Recruitment 2023

The Customer Care Executive is responsible for providing excellent customer service to IBM's clients. This includes resolving customer issues, answering questions, and providing support. The ideal candidate will have a strong understanding of IBM's products and services, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide technical support to customers
• Escalate customer issues to the appropriate level as needed
• Maintain accurate records of customer interactions
• Stay up-to-date on IBM products and services
• Work with other departments to resolve customer issues

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Skills:

• Strong technical skills in Windows, Linux, and VMware
• Experience with system administration tools and scripting languages
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Excellent communication skills

Qualifications:

• Bachelor's degree in business, customer service, or a related field
• 1+ years of experience in customer service
• Strong understanding of IBM products and services
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure