IBM Recruitment 2023

The Customer Care Agent is responsible for providing excellent customer service to IBM's customers. The ideal candidate will have a strong understanding of IBM's products and services, as well as excellent communication and interpersonal skills.

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Responsibilities:

• Answer customer inquiries and resolve issues
• Provide technical support to customers
• Process orders and payments
• Escalate issues to the appropriate level of support
• Maintain customer satisfaction.

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Skills:

• Excellent communication and interpersonal skills
• Strong customer service skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Knowledge of IBM products and services

Qualifications:

• High school diploma or equivalent
• 1+ years of customer service experience
• Experience with IBM products and services is a plus.