Hero Recruitment 2023

The Technical Specialist is responsible for providing technical support to Hero's customers and partners. This includes troubleshooting and resolving technical issues, providing training on Hero's products and services, and developing and implementing technical solutions.

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Responsibilities:

• Answer customer questions and concerns via phone, email, chat, and social media
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate department as needed
• Document customer interactions in the CRM system
• Provide feedback to the Customer Service Manager on customer trends and feedback
• Stay up-to-date on Hero products and services
• Participate in ongoing training and development programs

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Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional and calm manner
• Ability to work under pressure
• Proficiency in Microsoft Office Suite
• Experience with CRM systems

Qualifications:

• Bachelor's degree in business, customer service, or a related field
• 1-2 years of experience in customer service
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional and calm manner