Hero Recruitment 2023

The Customer Support Engineer is responsible for providing technical support to Hero customers. This includes answering questions, troubleshooting problems, and resolving issues. The Customer Support Engineer must have a strong understanding of Hero products and services, as well as excellent customer service skills.

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Responsibilities:

• Answer customer questions about Hero products and services
• Troubleshoot technical problems and resolve issues
• Create and update support documentation
• Work with other departments to improve customer satisfaction
• Stay up-to-date on the latest Hero products and services

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Skills:

• Strong engineering skills, including knowledge of manufacturing processes, materials, and equipment.
• Ability to solve problems and troubleshoot equipment.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and safety awareness.

Qualifications:

• Bachelor's degree in computer science, engineering, or a related field
• 1-2 years of experience in customer support or a technical role
• Strong understanding of Hero products and services
• Excellent customer service skills
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Excellent written and verbal communication skills