Hero Recruitment 2023

The Administrative Manager is responsible for the overall administration of the Infosys office. This includes overseeing the day-to-day operations of the office, managing the administrative staff, and providing administrative support to the senior management team.

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Responsibilities:

• Answer customer questions and concerns via phone, email, chat, and social media
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate department as needed
• Document customer interactions in the CRM system
• Provide feedback to the Customer Service Manager on customer trends and feedback
• Stay up-to-date on Hero products and services
• Participate in ongoing training and development programs

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Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional and calm manner
• Ability to work under pressure
• Proficiency in Microsoft Office Suite
• Experience with CRM systems

Qualifications:

• Bachelor's degree in business, customer service, or a related field
• 1-2 years of experience in customer service
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional and calm manner