HDFC Bank Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to HDFC Bank customers. This includes resolving customer issues, providing information and support, and ensuring that customers are satisfied with their experience. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work independently and as part of a team.

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Responsibilities:

• Resolve customer issues in a timely and efficient manner
• Provide information and support to customers via phone, email, and chat
• Escalate customer issues to the appropriate level as needed
• Work with other departments to resolve customer issues
• Maintain a positive and professional attitude when interacting with customers
• Stay up-to-date on HDFC Bank products and services

HDFC Bank Careers

Skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to work independently and as part of a team
• Ability to multitask and manage multiple priorities
• Ability to work under pressure
• Proficiency in Microsoft Office Suite

Qualifications:

• Bachelor's degree in business administration, finance, or a related field
• 1-2 years of customer service experience
• Experience in a banking or financial services environment is a plus