HDFC Bank Recruitment 2023

The Customer Service Manager is responsible for the overall management of the customer service department, including the development and implementation of customer service policies and procedures, the training and development of customer service representatives, and the resolution of customer complaints.

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Responsibilities:

• Develop and implement customer service policies and procedures that meet the needs of the bank's customers and employees.
• Train and develop customer service representatives to provide excellent customer service.
• Resolve customer complaints in a timely and efficient manner.
• Monitor customer satisfaction levels and take corrective action as needed.
• Work with other departments to improve the overall customer experience.
• Stay up-to-date on industry trends and best practices in customer service.

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Skills and Qualifications:

• Bachelor's degree in business administration or a related field.
• 5+ years of experience in customer service management.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.