HDFC Bank Recruitment 2023

The Customer Care Executive is responsible for providing excellent customer service to HDFC Bank customers through a variety of channels, including phone, email, and chat. The ideal candidate will have a strong understanding of banking products and services, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer queries and complaints in a timely and efficient manner
• Resolve customer issues to the satisfaction of the customer
• Provide information about HDFC Bank products and services
• Cross-sell and upsell products and services to customers
• Maintain accurate records of customer interactions
• Follow all policies and procedures related to customer service

HDFC Bank Careers

Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Ability to work under pressure
• Knowledge of banking products and services

Qualifications:

• Bachelor's degree in a related field
• 1-2 years of experience in customer service
• Strong understanding of banking products and services
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Ability to work under pressure