HavellsRecruitment 2024

As a Customer Success Manager at Havells, you will play a pivotal role in ensuring our customers' success with our products and services.

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Responsibilities:

• Building strong relationships: Develop and maintain deep connections with assigned customers, understanding their needs and challenges.
• Proactive problem-solving: Identify potential issues and proactively address them before they escalate, exceeding customer expectations.
• Driving adoption and engagement: Educate customers about Havells products and services, maximizing their usage and value.
• Post-sales support: Handle customer inquiries and complaints efficiently, ensuring timely resolution and satisfaction.
• Data analysis and reporting: Track key customer metrics and generate reports to identify areas for improvement.
• Collaboration: Work closely with internal teams, including sales, marketing, and technical support, to deliver seamless customer experiences.

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Skills

• Bachelor's degree in Business Administration, Marketing, Communication, or a related field (preferred).
• Minimum 2 years of experience in customer service or account management, preferably in the B2B or consumer durables sector.
• Strong communication and interpersonal skills with the ability to build rapport and trust.
• Excellent problem-solving and analytical skills.
• Proven ability to prioritize tasks and work independently in a fast-paced environment.
• Proficiency in CRM software and data analysis tools (desirable).