Google Recruitment 2023

The Customer Success Associate is responsible for providing support to Google's customers, ensuring that they are getting the most out of our products and services. The ideal candidate will have a strong understanding of Google's products and services, as well as excellent customer service skills.

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Responsibilities:

• Provide customer support via phone, email, and chat
• Troubleshoot customer issues and resolve them in a timely manner
• Gather customer feedback and use it to improve our products and services
• Work with the Customer Success Manager to develop and execute customer success plans
• Stay up-to-date on Google's products and services

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Skills:

• Strong understanding of the retail industry.
• Excellent communication and interpersonal skills.
• Ability to build relationships with customers and prospects.
• Ability to close deals and meet sales goals.
• Proficient in Microsoft Office Suite.

Qualifications:

• Bachelor's degree in business, marketing, or a related field
• 1-2 years of customer service experience
• Strong understanding of Google's products and services
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team