Google Recruitment 2023-24

Google is searching for a passionate and customer-centric individual to join our team as a Customer Service Manager. In this pivotal role, you'll be responsible for leading and empowering a team of representatives to deliver exceptional service to our users, ensuring their satisfaction and fostering long-lasting relationships.

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Responsibilities:

• Champion Customer Success: Build and cultivate a team culture obsessed with exceeding customer expectations.
• Lead by Example: Motivate and coach your team to deliver exceptional service, fostering a positive and productive work environment.
• Drive Resolution: Empower your team to effectively resolve customer inquiries and concerns, ensuring timely and accurate solutions.
• Data-Driven Decisions: Analyze customer feedback and data to identify areas for improvement and optimize service delivery.
• Innovation Champion: Stay ahead of the curve by exploring new technologies and strategies to enhance the customer experience.
• Bridge the Gap: Collaborate with cross-functional teams (product, engineering, etc.) to ensure seamless service delivery and address customer needs holistically.

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Skills:

• A proven leader with at least 5 years of experience managing customer service teams.
• A passionate advocate for customer success, with a deep understanding of their needs and expectations.
• A skilled communicator with the ability to build rapport and trust with diverse audiences.
• A data-driven decision maker who thrives on analyzing and interpreting customer feedback.
• A problem-solver with a knack for finding creative solutions to complex challenges.
• An adaptable and resourceful individual who can navigate change and thrive in a fast-paced environment.