Google Pay Recruitment 2024

As a Customer Success Manager for Google Pay, you'll be the bridge between our platform and our business partners, ensuring their success with every step of their Google Pay journey. You'll be a trusted advisor, a problem solver, and a champion for their needs, helping them maximize the benefits of using Google Pay for their customers.

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Responsibilities

• Onboarding and education: Proactively onboard new business partners, providing them with in-depth training and ongoing support on Google Pay's features, capabilities, and best practices.
• Relationship building: Cultivate strong relationships with assigned partners, understanding their business goals and challenges to tailor solutions and recommendations.
• Driving engagement: Analyze data and partner performance to identify opportunities for increasing transaction volume, user adoption, and platform utilization.
• Problem resolution: Actively address partner concerns, troubleshoot technical issues, and escalate problems to ensure swift resolution.
• Reporting and analysis: Track key metrics, generate insightful reports, and present data-driven recommendations to optimize partner performance and platform growth.

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Skills

• Bachelor's degree in business, marketing, finance, or a related field.
• 2+ years of experience in customer success, account management, or a similar role.
• Proven track record of building strong relationships and exceeding client expectations.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in data visualization and reporting tools.
• Passion for technology and understanding of the digital payments landscape.