Front Office Executive

As a Front Office Executive at Lenskart, you'll be the bridge between our customers and their perfect vision. You'll welcome customers, understand their needs, guide them through the eyewear selection process, and ensure a seamless and delightful experience, both online and in-store.

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Responsibilities

• Customer Champion: Greet customers warmly, build rapport, and actively listen to their needs and preferences.
• Vision Guru: Possess comprehensive knowledge of Lenskart's products, lenses, and eye care services, providing accurate information and recommendations.
• Style Advisor: Assist customers in selecting the perfect eyewear that complements their style and personality.
• Tech Navigator: Guide customers through online platforms, eye tests, and other technological aspects of their Lenskart journey.
• Process Facilitator: Assist with frame trials, lens selection, billing, and order placement, ensuring a smooth and efficient experience.

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Lenskart Careers

Skills

• Excellent communication and interpersonal skills, building positive relationships with diverse customers and exceeding expectations with a smile.
• Strong problem-solving and analytical skills, identifying customer needs and recommending solutions that fit their style and budget.
• Active listening skills, accurately understanding customer preferences and concerns.
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.
• Proficiency in computers and relevant customer relationship management (CRM) software is a plus.

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