Front Office Coordinator

As our Remote Front Office Coordinator, you'll be the first point of contact for our valued customers and stakeholders, ensuring a smooth and efficient flow of information and support. You'll wear multiple hats, from managing phone calls and emails to coordinating appointments, handling invoices, and maintaining accurate records. Your communication skills, organizational abilities, and positive attitude will be key in creating a pleasant experience for everyone who interacts with Nykaa.

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Responsibilities

• Answer and route phone calls, emails, and other inquiries efficiently and politely.
• Schedule appointments and meetings for internal and external stakeholders.
• Process invoices and receipts, ensuring accuracy and timely payments.
• Maintain and update databases with customer information and other relevant data.
• Handle travel arrangements and logistics for team members.
• Provide administrative support to other departments as needed.
• Work independently and manage multiple tasks simultaneously while prioritizing effectively.
• Maintain a professional and positive demeanor in all interactions.

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Skills

• Minimum Bachelor's degree in any discipline (preferred).
• 1-2 years of experience in a customer service or administrative role.
• Excellent communication, both written and verbal, with a fluency in Bengali and English.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Proficiency in computer applications like MS Office Suite and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Positive attitude and passion for the beauty industry is a plus.

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