Flipkart Recruitment 2023

The Customer Care Agent is responsible for providing excellent customer service to Flipkart customers. This includes answering customer inquiries, resolving customer issues, and providing product information. The ideal candidate will have a strong understanding of customer service principles and procedures, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide product information and support
• Upsell and cross-sell products and services
• Follow company policies and procedures
• Maintain a positive and professional attitude

Flipkart Careers

Skills

• Strong understanding of marketing principles and analytics
• Experience with data analysis and visualization tools
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure

Qualifications

• Bachelor's degree in business administration, customer service, or a related field
• 1+ years of experience in customer service
• Excellent communication and problem-solving skills
• Strong written and verbal English skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment