Flipkart Recruitment 2023

Flipkart is looking for a Customer Support Analyst to join our team. The ideal candidate will have a strong understanding of customer service, as well as the ability to troubleshoot technical issues. You will be responsible for providing excellent customer support to Flipkart customers, both via phone and email. You will also be responsible for resolving customer issues in a timely and efficient manner.

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Responsibilities:

• Provide excellent customer support to Flipkart customers via phone and email.
• Troubleshoot technical issues and resolve customer problems in a timely and efficient manner.
• Escalate customer issues to the appropriate team members as needed.
• Maintain a positive and professional demeanor at all times.
• Work closely with other members of the customer support team to ensure that customer issues are resolved quickly and effectively.

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Skills and Qualifications

• Bachelor's degree in a related field (e.g., computer science, information technology, or business administration)
• 1+ years of experience in customer support or a related field
• Strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite