Flipkart Recruitment 2023

The Customer Service Executive is responsible for providing excellent customer service to Flipkart customers. This includes handling inbound calls, resolving customer queries and complaints, and providing information about products and services. The ideal candidate will have a strong understanding of customer service principles, excellent communication skills, and the ability to work independently and as part of a team.

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Responsibilities:

• Handle inbound calls from customers and resolve their queries and complaints in a timely and efficient manner.
• Provide information about Flipkart products and services to customers.
• Escalate customer issues to the appropriate level of support as needed.
• Maintain accurate records of customer interactions.
• Work with other members of the Customer Support team to ensure that customer needs are met.
• Stay up-to-date on Flipkart products and services.

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Skills:

• Strong communication skills, both written and verbal.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks simultaneously.
• Ability to work under pressure.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Qualifications:

• Bachelor's degree in a related field.
• 1-2 years of experience in customer service.
• Strong understanding of customer service principles.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks simultaneously.
• Ability to work under pressure.