Flipkart Jobs

We are looking for a Customer Support Representative who can provide excellent customer service to our customers. You will be the first point of contact for our customers and will directly influence customer satisfaction with their shopping experience.

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Responsibilities:

1. Customer Service: You will be responsible for handling customer inquiries, resolving customer complaints, and ensuring that customers are satisfied with their purchases.
2. Communication: You will communicate with customers through various channels, including phone, email, and social media, and ensure that all customer inquiries are handled promptly and professionally.
3. Record Keeping: You will keep records of customer interactions, process customer accounts, and file documents.

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Skills:

1. Communication Skills: Excellent communication skills are essential. You should be able to listen to customers’ needs and respond to them in a polite and professional manner.
2. Problem-Solving Skills: You should have strong problem-solving skills and the ability to handle difficult situations.
3. Technical Skills: Basic computer skills and the ability to navigate online systems are required. Familiarity with CRM systems and practices would be advantageous.

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