Flipkart Jobs/ Customer Success Associate Jobs

This is an excellent opportunity for someone with a service-oriented mindset to launch a rewarding career in the dynamic world of e-commerce. You'll be the first point of contact for Flipkart's customers, providing exceptional support through various channels (phone, email, chat) and ensuring their satisfaction throughout their shopping experience.

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Responsibilities:

• Provide exceptional customer service through various channels (phone, email, chat) following Flipkart's high standards.
• Actively listen to customer concerns, understand their needs, and identify the root cause of any issues related to orders, deliveries, payments, returns, product listings, or platform usage.
• Resolve customer inquiries and complaints promptly and efficiently, adhering to established policies and procedures.
• Offer clear and concise explanations, providing solutions and guidance to ensure customer satisfaction.
• Troubleshoot technical problems related to Flipkart accounts and navigate customers through the platform effectively.
• Uphold Flipkart's high standards for professionalism and courtesy in all customer interactions.
• Maintain accurate records of customer interactions and document solutions effectively.
• Stay updated on Flipkart's features, policies, and processes to provide accurate and helpful information to customers.

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Flipkart Careers

Skills:

• Top-notch communication: You can articulate complex ideas clearly and persuasively, tailoring your approach to build trust and rapport with diverse stakeholders.
• Sales finesse: You possess a natural knack for uncovering opportunities, crafting compelling solutions, and closing deals with confidence.
• Data-driven approach: Analyzing market trends and seller data helps you refine strategies and identify areas for growth, making you a valuable strategic asset.

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