Emami Recruitment 2024

As a Customer Officer at Emami, you'll be the first line of contact, the friendly voice, and the problem-solving hero for our valued customers. You'll handle inquiries across various channels, resolve concerns with empathy and a proactive approach, and ensure every interaction leaves a lasting positive impression, strengthening Emami's bond with its consumers.

Emami Jobs near me

Responsibilities:

• Customer Champion: Respond promptly and effectively to customer inquiries on phone, email, and social media, resolving issues with patience, a calm demeanor, and a customer-first mindset.
• Information Guru: Possess comprehensive knowledge of Emami's products and services, providing accurate information and guidance to customers.
• Feedback Facilitator: Gather and analyze customer feedback, identifying areas for improvement and contributing to enhancing the overall customer experience.
• Relationship Builder: Build rapport with customers, fostering trust and loyalty towards the Emami brand.
• Process Navigator: Assist customers with product returns, replacements, and other relevant administrative tasks, ensuring a smooth and efficient experience.

Emami Careers

Skills:

• Excellent communication and interpersonal skills, building positive relationships with diverse customers and resolving issues with a calm and patient demeanor.
• Strong problem-solving and analytical skills, identifying the root cause of concerns and developing effective solutions.
• Active listening skills, accurately understanding customer needs and concerns.
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.
• Proficiency in computers and relevant customer relationship management (CRM) software is a plus.