Emami Careers For Freshers

Join Emami, a leading FMCG powerhouse in India, and become a Customer Care Agent who builds trust and fosters genuine connections with every interaction! In this impactful role, you'll be the friendly voice and knowledgeable guide, ensuring every customer journey with Emami is smooth, satisfying, and reflects the company's commitment to care. If you possess a passion for helping others, strong communication skills, and a dedication to exceeding expectations, we encourage you to apply!

Emami Jobs near me

Responsibilities:

Respond promptly and courteously to customer inquiries through various channels (phone, email, chat).
Actively listen to understand customer needs and concerns related to Emami's diverse product portfolio (personal care, healthcare, home care, etc.).
Possess in-depth knowledge of Emami's brands, products, and their applications to provide accurate and relevant information.
Offer personalized product recommendations and suggestions based on individual needs and preferences.
Resolve inquiries efficiently and effectively, exceeding customer expectations and leaving them feeling empowered and cared for.
Adhere to company policies, service protocols, and regulatory guidelines to ensure consistent quality service.
Proactively identify and escalate complex issues for timely resolution.
Document customer interactions accurately and effectively to maintain clear records and contribute to knowledge sharing.
Continuously strive to improve knowledge and expertise through training and self-development opportunities.
Contribute to a positive and supportive team environment by collaborating with colleagues.

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Emami Careers

Skills:

Minimum high school diploma or equivalent.
Strong communication and interpersonal skills, both written and verbal.
Excellent listening and analytical skills to understand customer needs and identify underlying issues.
Ability to empathize with customers and build rapport in diverse situations.
Problem-solving skills and a commitment to finding solutions that satisfy and delight customers.
Proficiency in English and Hindi (or other regional languages as required).
Basic computer literacy and willingness to learn new software quickly.
Knowledge of the FMCG industry (preferred).
Positive attitude, a strong work ethic, and a genuine desire to exceed customer expectations.

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