Dhani Recruitment 2024

As a Front Desk Manager at Dhani, you'll be the first impression and the guiding light for every customer who visits our branches. From greeting customers with a warm smile to resolving their inquiries with efficiency and expertise, you'll play a crucial role in building trust, showcasing Dhani's commitment to exceptional service, and ensuring every interaction is a positive one.

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Responsibilities:

• Become the customer champion: Greet customers warmly, understand their needs, and direct them to the appropriate resources or team members.
• Communication maestro: Provide clear and concise information about Dhani's products and services, answering questions and addressing concerns effectively.
• Problem-solving ninja: Proactively identify and resolve customer issues, finding creative solutions to ensure their satisfaction.
• Team player: Collaborate effectively with colleagues across departments to ensure seamless customer service and branch operations.
• Administrative whiz: Manage branch paperwork, maintain records, and ensure compliance with company policies and procedures.
• Motivational leader: Foster a positive and welcoming environment for both customers and team members.

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Skills:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
• Minimum 2 years of experience in customer service or a similar role.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse customers.
• Strong problem-solving and conflict resolution skills, with the ability to find creative solutions and de-escalate situations.
• Proficiency in computer software and applications (Microsoft Office Suite, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, professional demeanor, and a commitment to providing exceptional customer service.