Dhani Recruitment 2023

Dhani, India's leading financial services provider, is seeking a customer-centric and results-oriented Call Center Representative to join our dynamic team. As a Call Center Representative, you will play a pivotal role in providing exceptional customer service, handling customer inquiries, resolving issues promptly, and contributing to Dhani's reputation for customer satisfaction. You will be responsible for interacting with customers via phone, email, and chat, addressing their concerns, providing product information, and resolving issues efficiently.

Dhani Jobs Near Me

Responsibilities:

• Handle a high volume of inbound and outbound calls, providing prompt and courteous customer service
• Actively listen to customer inquiries, understand their needs, and provide accurate and helpful information
• Address customer concerns, resolve their issues promptly, and escalate complex matters to the appropriate team members
• Provide product information, explain features and benefits, and answer customer questions in a clear and concise manner
• Process customer transactions, including account updates, payments, and service requests
• Maintain accurate records of customer interactions, documenting details and following up on unresolved issues
• Stay up-to-date on Dhani's products, services, policies, and procedures to provide accurate and consistent information
• Adhere to company protocols, ethical guidelines, and data privacy regulations

Dhani Careers

Skills:

• Strong communication and interpersonal skills, with the ability to build rapport, empathize with customers, and handle difficult situations effectively
• Excellent problem-solving and analytical skills, with the ability to identify issues, assess situations, and formulate effective solutions
• Active listening skills, with the ability to understand customer concerns, gather information, and ask clarifying questions
• Ability to work independently and as part of a team, with a collaborative and results-oriented approach
• Strong time management skills, with the ability to prioritize tasks, manage deadlines, and work under pressure
• Proficient in Microsoft Office Suite and relevant customer relationship management (CRM) systems
• Ability to work remotely and effectively manage time and tasks in a home-based environment