Customer Support

Lenovo is searching for a driven and customer-centric individual to join our growing Customer Support team! As a Customer Support Specialist, you will be the first line of defense for our valued customers, providing exceptional technical support and ensuring their satisfaction with our innovative products.

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Responsibilities:

Become a product expert: Gain a deep understanding of Lenovo's hardware and software offerings. This includes PCs, laptops, tablets, and other smart devices.
Be a customer champion: Provide exceptional technical support to customers via phone, email, and chat. This involves troubleshooting hardware and software issues, answering product inquiries, and guiding customers towards effective solutions.
Cultivate customer loyalty: Build positive relationships with customers by actively listening to their needs, exceeding expectations, and fostering a sense of trust.

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Skills:

Excellent communication: You possess strong written and verbal communication skills, with the ability to clearly explain technical concepts in an understandable manner.
Problem-solving prowess: You excel at troubleshooting and have a knack for identifying and resolving customer issues efficiently.
Technical aptitude: While prior technical experience is a plus, a strong willingness to learn and a passion for technology are essential.
Customer focus: You have a genuine desire to help others and a commitment to providing exceptional customer service.

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