Customer Support Analyst

Do you possess a genuine passion for helping others and thrive in a dynamic environment? Are you eager to contribute to a leading Indian company while developing your customer support expertise? If you dream of a career where your empathy and problem-solving skills shine, then the Customer Support Analyst role at ITC Limited could be your perfect fit!

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Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing prompt, accurate, and empathetic support.
• Troubleshoot customer issues efficiently, working towards resolutions that leave a positive and lasting impression.
• Proactively identify and address concerns, exceeding expectations whenever possible.

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Skills

• Strong attention to detail and accuracy: Ensure information is entered correctly and maintain a high level of orderliness in your work.
• Excellent organizational skills: Effectively manage multiple tasks and prioritize workloads to meet deadlines.
• Proficiency in computer skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic data entry skills.
• Communication and interpersonal skills: Communicate effectively with colleagues and customers, both verbally and in writing.
• Ability to work independently and as part of a team: Thrive in a fast-paced environment while collaborating effectively with others.

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