Customer Support Analyst in ITC Limited

In this role, you will be the first line of defense for our valued customers. You will be responsible for providing exceptional support through various channels, including phone, email, and chat. You will actively listen to customer concerns, diagnose issues, and work towards resolutions in a timely and efficient manner. This is a fantastic opportunity for a recent graduate or someone with transferable customer service experience to launch a rewarding career at ITC.

ITC Limited Jobs near me

Responsibilities:

• Provide exceptional customer service through various channels (phone, email, chat)
• Actively listen to customer concerns, identify root causes of issues, and develop effective solutions
• Research and troubleshoot customer problems using internal knowledge base and resources
• Document customer interactions and resolutions for future reference
• Maintain a positive and professional demeanor while building rapport with customers

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ITC Limited Careers

Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Adaptability and willingness to learn new technologies

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