Customer Success Manager in Emami

Emami, a leading consumer goods company known for its iconic healthcare and personal care brands, is seeking a passionate and results-oriented Customer Success Manager to join our dynamic team. In this crucial role, you'll become the trusted advisor and advocate for our valued customers, ensuring they achieve optimal outcomes with our products and services.

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Responsibilities:

• Build and nurture long-term relationships with key customers: Proactively connect with key clients, understand their needs and challenges, and develop individualized success plans.
• Drive adoption and usage of Emami products and services: Provide ongoing training, support, and guidance to customers, ensuring they leverage our offerings effectively.
• Identify and address customer pain points: Actively listen to customer feedback, identify potential issues, and develop proactive solutions to enhance their experience.
• Collect and analyze customer data: Track key metrics related to customer engagement, usage, and satisfaction, and utilize insights to optimize programs and strategies.
• Collaborate with internal teams: Partner with cross-functional departments, including sales, marketing, and product development, to ensure a seamless and personalized customer journey.
• Champion customer advocacy: Promote customer success stories internally and externally, building brand loyalty and positive word-of-mouth.

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Emami Careers

Skills:

• Exceptional communication and interpersonal skills: Build rapport with clients at all levels, foster trust, and communicate effectively both verbally and in writing.
• Strong consultative and analytical skills: Actively listen to customer needs, analyze data, and provide insightful recommendations and solutions.
• Project management and organizational skills: Effectively manage multiple client relationships, prioritize tasks, and meet deadlines consistently.
• Passion for the healthcare and wellness industry: Demonstrate genuine enthusiasm for Emami's brands and a deep understanding of consumer needs in this sector.
• Data-driven decision making: Utilize customer data and analytics to measure progress, identify trends, and inform strategic decisions.
• Ability to work independently and as part of a team: Thrive in a dynamic environment, take ownership of initiatives, and collaborate effectively with colleagues.

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