Customer Service Trainee

Join Nykaa, India's leading beauty powerhouse, and embark on a rewarding journey as a Customer Service Trainee! In this dynamic and exciting role, you'll delve into the world of beauty, build your knowledge, and provide exceptional service, leaving a lasting impression on every customer interaction. If you possess a passion for beauty, strong communication skills, and a desire to learn and grow, we encourage you to apply!

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Responsibilities:

Learn the fundamentals of customer service within the beauty industry.
Actively listen to customer inquiries and concerns related to orders, deliveries, products, returns, refunds, and other beauty-related topics.
Receive comprehensive training on Nykaa's products, brands, and beauty trends to build a strong knowledge base.
Practice providing personalized recommendations and suggestions based on individual needs and preferences.
Resolve customer inquiries efficiently and effectively, exceeding expectations and leaving a positive impact.
Learn and comply with company policies, service protocols, and regulatory guidelines.
Continuously strive to improve knowledge and skills through training, mentorship, and self-development.
Contribute to a positive and supportive team environment by collaborating with colleagues.

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Skills

Minimum high school diploma or equivalent.
Strong communication and interpersonal skills, both written and verbal.
Active listening skills and a genuine interest in understanding customer needs.
Eagerness to learn and a commitment to continuous improvement.
Ability to work independently and as part of a team in a fast-paced environment.
Basic computer literacy and willingness to learn new software quickly.
Passion for beauty and a desire to learn about the latest trends and products (preferred).
Positive attitude, a strong work ethic, and a dedication to exceeding customer expectations.

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