Customer Officer

As a Customer Officer at Flipkart, you'll be the friendly voice (or email!) behind our exceptional customer service. You'll be the first point of contact for our valued customers across Flipkart's diverse offerings, ensuring their online shopping experience is smooth, delightful, and leaves a lasting positive impression. From resolving inquiries about orders and deliveries to providing guidance and support, you'll play a crucial role in building trust, fostering loyalty, and making sure our customers feel like part of the Flipkart family.

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Responsibilities

• Customer Care Superhero: Address customer inquiries and concerns promptly and efficiently, ensuring their issues are resolved to their satisfaction.
• E-commerce Guru: Possess a comprehensive understanding of Flipkart's platform, products, and services to provide accurate and helpful information to customers.
• Proactive Problem-Solver: Anticipate potential customer needs and proactively offer solutions to prevent issues before they arise.
• Feedback Alchemist: Actively listen to customer feedback, identify areas for improvement, and translate insights into actionable solutions to enhance the customer experience.
• Relationship Builder: Build rapport with customers, actively listen to their feedback, and go the extra mile to exceed their expectations.
• Team Player: Collaborate effectively with other customer success managers, sales teams, and other departments to ensure seamless customer support.

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Skills

• Minimum Bachelor's degree in any discipline preferred.
• 2+ years of experience in customer service or a related role, ideally within the e-commerce industry.
• Proven track record of resolving customer issues efficiently and exceeding expectations.
• Strong understanding of online shopping platforms and e-commerce processes.
• Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging situations with empathy and professionalism.
• Patience and a positive attitude, with the ability to stay calm under pressure.
• Ability to work independently and as part of a team in a fast-paced environment.

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