Customer Officer

Do you have a passion for beauty, enjoy building relationships, and thrive on exceeding customer expectations? Are you eager to join Nykaa, India's leading beauty destination, and contribute to its mission of making "everyone feel beautiful"? If you're a skilled communicator with a genuine passion for helping others, then the Customer Officer role at Nykaa could be your perfect fit!

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Responsibilities

Respond to customer inquiries across various channels (phone, email, chat) in a timely and efficient manner.
Troubleshoot and resolve customer issues related to orders, accounts, payments, products, and promotions.
Provide accurate and up-to-date information on Nykaa products, services, and policies.
Proactively identify and escalate complex issues to the appropriate team.
Maintain detailed records of customer interactions and track resolutions.
Contribute to improving customer service processes by providing feedback and suggestions.

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Skills

Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team.
Strong time management and organizational skills.
Proficient in using computers and various software applications.
Passion for the beauty industry and a keen eye for detail.

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