Customer Officer

As a Customer Officer at Nykaa, you will play a crucial role in creating exceptional customer experiences and fostering brand loyalty. You will be the first point of contact for our valued customers, providing them with personalized assistance, addressing their inquiries and concerns with empathy and professionalism, and ensuring their satisfaction throughout their shopping journey.

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Responsibilities:

Respond to customer inquiries promptly and efficiently through various channels (phone, email, social media)
Provide accurate and helpful information about Nykaa products, services, and policies
Resolve customer concerns effectively and work towards achieving positive resolutions
Proactively identify customer needs and recommend suitable products and services
Build rapport and maintain positive relationships with customers to promote brand loyalty
Contribute to the team by maintaining accurate records and contributing to continuous improvement initiatives

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Nykaa Careers

Skills:

Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele
Active listening skills to understand customer needs and concerns
Strong problem-solving and analytical skills to resolve customer issues effectively
Customer-centric approach with a focus on exceeding expectations
Ability to work independently and as part of a team

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