Customer Care Agent

Are you passionate about helping people and have a knack for resolving issues with a smile? Do you thrive in a fast-paced environment and possess excellent communication skills? If you're looking for a rewarding career where you can make a real difference for customers, then the Customer Care Agent role at Dhani could be your perfect opportunity!

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Responsibilities:

• Providing exceptional customer service: Respond to customer inquiries via phone, email, and chat with empathy, courtesy, and professionalism, aiming to exceed expectations at every interaction.
• Troubleshooting and problem-solving: Listen actively to customer concerns, identify the root cause of issues, and offer timely and accurate solutions, leveraging your knowledge base and internal resources.
• Product and service knowledge: Gain in-depth understanding of Dhani's diverse product portfolio, features, and functionalities to confidently answer customer questions, recommend solutions, and provide clear instructions.
• Account management: Assist customers with account inquiries, transactions, and statement understanding, ensuring smooth and hassle-free financial experiences.
• Building relationships: Develop positive rapport with customers, actively listen to their feedback, and go the extra mile to create a sense of trust and satisfaction.
• Adherence to policies and procedures: Ensure all interactions comply with company policies and regulations, maintaining the highest ethical standards.

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Skills:

• Excellent written and verbal communication skills, with the ability to explain complex information clearly and concisely.
• Strong customer service focus, with a genuine desire to help others and resolve their concerns efficiently.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and critical thinking skills to identify root causes and find effective solutions.
• Proficiency in using computers and various software applications.
• Detail-oriented and organized, with a commitment to accuracy.
• Positive and enthusiastic attitude with a strong desire to learn and grow.

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