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As a Customer Care Agent at Jio, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries in a timely and efficient manner. You will play a crucial role in maintaining customer satisfaction and building brand loyalty.

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Responsibilities:

Proactively address customer inquiries through various channels, including phone, email, and chat, ensuring accurate and up-to-date information is provided.
Troubleshoot technical issues related to Jio services, following established procedures and escalating complex issues to the appropriate teams when necessary.
Build positive relationships with customers through active listening, empathy, and clear communication strategies, exceeding their expectations and resolving their concerns effectively.

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Skills:

Strong organizational skills with a keen eye for detail and accuracy.
Excellent communication and interpersonal skills, both written and verbal.
Proficiency in Microsoft Office Suite and other relevant administrative software.
Ability to work independently and as part of a team in a fast-paced environment.
Adaptability and willingness to learn new skills and procedures quickly.

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