Customer Care Agent

Do you have a passion for beauty and enjoy connecting with people? Are you eager to join a leading Indian e-commerce platform and create exceptional customer experiences? If you dream of a career where your empathy and problem-solving skills shine while surrounded by the world of beauty, then the Customer Care Agent role at Nykaa could be your perfect match!

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Responsibilities

Respond to customer inquiries via phone, email, or chat, providing prompt, empathetic, and effective support.
Troubleshoot problems efficiently, working towards resolutions that leave a lasting positive impression.
Proactively identify and address concerns, exceeding expectations whenever possible.

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Skills

High school diploma or equivalent.
Minimum 1 year of experience in customer service or a related field (a plus).
Excellent communication and interpersonal skills, both written and verbal.
Strong ability to listen actively, empathize with customer concerns, and build rapport.
Problem-solving skills and the ability to think critically to find effective solutions.
Proficiency in using computers and various software applications.
Ability to work independently and as part of a team in a fast-paced environment.
Positive attitude, professionalism, and a genuine passion for the beauty industry.

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