Jio Careers

Do you have a passion for exceeding customer expectations and a talent for resolving issues with a smile? Do you thrive in a dynamic environment and dream of making a real impact for millions of users? If you possess exceptional communication skills and a desire to be part of India's leading telecom revolution, then the Customer Care Agent role at Jio could be your calling!

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Responsibilities

Be the first point of contact for Jio customers, providing prompt and helpful support through various channels (phone, email, chat).
Patiently listen to and understand customer concerns, empathizing with their needs and challenges.
Effectively troubleshoot technical issues, guide customers through service features, and answer their questions accurately and efficiently.

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Jio Careers

Skills

Minimum Bachelor's degree in English, Communication, Media, or a related field (preferred).
Strong analytical and problem-solving skills with a keen eye for detail.
Excellent written and verbal communication skills, with the ability to craft compelling language.
Proficiency in research and data analysis tools.
Ability to work independently and as part of a team in a fast-paced environment.

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