Colgate Recruitment 2024

As a Call Center Representative at Colgate, you'll be more than just an answerer of phones; you'll be a smile architect. You'll play a crucial role in building relationships with customers, addressing their inquiries and concerns related to our products and services. Your friendly demeanor, problem-solving skills, and dedication to exceptional service will be key in creating positive experiences that leave a lasting impression and keep our customers smiling.

Colgate Jobs Near Me

Responsibilities:

• Answer incoming calls from customers with courtesy and professionalism.
• Actively listen to customer concerns and inquiries, clarifying needs and gathering information.
• Provide accurate and up-to-date information about Colgate products and services.
• Resolve customer issues efficiently and effectively, finding solutions that exceed expectations.
• Upsell and cross-sell relevant Colgate products and services to enhance customer satisfaction.
• Maintain detailed records of customer interactions and call logs.
• Adhere to company policies and procedures, ensuring quality service delivery.

Colgate Careers

Skills:

• High school diploma or equivalent (freshers welcome!).
• Excellent communication and interpersonal skills, with a warm and friendly phone presence.
• Strong active listening and problem-solving abilities.
• Proficiency in written and verbal communication, with a clear and concise style.
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, a genuine smile, and a passion for providing exceptional customer service.