Ceat Tyres Recruitment 2023

We are seeking a dynamic and customer-centric individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be the face of CEAT Tyres, interacting with customers to resolve their queries, address their concerns, and ensure their overall satisfaction.

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Responsibilities:

• Handle customer inquiries and complaints promptly and professionally via phone, email, and chat.
• Gather and analyze customer feedback to identify areas for improvement and enhance our customer service experience.
• Provide accurate and up-to-date information about CEAT Tyres products, services, and policies.
• Escalate complex issues to senior customer care personnel when necessary.
• Maintain detailed records of customer interactions and ensure compliance with company procedures.

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Skills:

• Bachelor's degree in Customer Relationship Management, Business Administration, or a related field.
• 2+ years of experience in customer service, preferably in the automotive or retail industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and handle difficult situations calmly and effectively.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office Suite.