Capgemini Recruitment 2024

As a Call Center Representative at Capgemini, you'll be the bridge between customers and solutions, ensuring every interaction is helpful, informative, and exceeds expectations. You'll wear many hats, from resolving customer inquiries and providing technical support to building relationships and exceeding satisfaction goals, playing a crucial role in Capgemini's commitment to exceptional customer service.

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Responsibilities:

• Answer inbound customer calls and provide prompt and accurate assistance.
• Identify and understand customer needs and concerns effectively.
• Troubleshoot technical issues and guide customers towards solutions.
• Offer product and service information clearly and concisely.
• Upsell and cross-sell relevant products and services to enhance customer value.
• Build rapport and positive relationships with customers.
• Document customer interactions and maintain accurate records.
• Follow established call scripts and protocols to ensure consistent service.
• Meet and exceed individual and team performance targets.
• Stay updated on company policies, products, and services.
• Uphold the highest standards of professionalism and customer service.

Capgemini Careers

Skills:

• Minimum Bachelor's degree or equivalent preferred.
• Excellent communication and interpersonal skills, both written and verbal.
• Active listening skills and ability to empathize with customer needs.
• Problem-solving and critical thinking skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Technical knowledge and understanding of relevant products or services (may vary depending on the specific role).
• Strong computer skills and proficiency in relevant software applications.
• Positive and professional demeanor with a passion for exceeding expectations.
• Ability to work independently and as part of a team