Capgemini Recruitment 2023

As a Client Service Specialist at Capgemini, you will play a vital role in ensuring client satisfaction and driving business growth. You will be responsible for providing exceptional service to clients by building strong relationships, understanding their needs, and exceeding their expectations. You will also be responsible for managing and resolving client issues, providing accurate and timely information, and contributing to the continuous improvement of Capgemini's client service processes.

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Responsibilities:

• Build and maintain strong relationships with assigned clients.
• Understand client needs and proactively identify opportunities to exceed expectations.
• Provide timely and accurate information to clients.
• Manage and resolve client issues in a timely and efficient manner.
• Escalate complex issues to the appropriate team.
• Contribute to the continuous improvement of Capgemini's client service processes.
• Proactively identify and implement new solutions to enhance the client experience.
• Uphold Capgemini's brand image and values in every client interaction.

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Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in written and verbal communication.
• Excellent customer service skills.
• Patience and empathy.
• Ability to work in a fast-paced environment.
• Bachelor's degree in any field (preferred).
• Minimum 1 year of experience in client service or a related field (freshers with exceptional skills and zeal will be considered).