Capgemini Recruitment 2023

Capgemini is seeking a skilled and motivated individual to join their team as a Desktop Support Specialist. This role plays a crucial part in providing technical support to employees regarding their computers, software, and network access.

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Responsibilities:

• Technical Support:
  • Respond to user inquiries and troubleshoot technical issues related to hardware, software, network connectivity, and other IT-related problems.
  • Install, configure, and maintain user workstations, laptops, and peripherals.
  • Perform software updates and patch installations.
  • Remotely access user desktops to diagnose and resolve issues.
  • Document all support interactions and troubleshooting steps taken.
• User Training:
  • Provide basic training to users on new software applications and procedures.
  • Answer user questions and address concerns.
  • Develop and maintain user manuals and knowledge base articles.
• Inventory Management:
  • Maintain an inventory of IT hardware and software assets.
  • Track and manage software licenses.
  • Order and manage equipment replacements and upgrades.
• Other duties:
  • Stay up-to-date on the latest technology trends and best practices in desktop support.
  • Adhere to company policies and security procedures.
  • Contribute to a positive and collaborative work environment.

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Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Minimum 1 year of experience in a desktop support role.
• Solid understanding of computer hardware and software.
• Proven ability to troubleshoot technical issues effectively.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.
• Excellent time management skills.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Strong understanding of networking concepts and principles (a plus).
• Experience with ticketing systems and IT service management tools (a plus).